Returns Policy

Returns Policy main image Returns Policy image

What can be returned?

If your purchase has a manufacturer's fault or defect, we will certainly arrange a replacement or refund. We are also happy to exchange incorrect sizes, as long as the item is in as new condition. Personalised items such as guernseys with numbers put on them can not be returned unless faulty, as we will not be able to re-sell them.

When do items need to be returned by?
If there is a problem with your item, you need to contact us with 31 days of purchase to arrange an exchange or refund.

Where do items need to be returned to?
All returns are to be sent to AFL Footy Shop, 146 Don Road, Devonport Tas 7310.

How do customers return items?

To arrange a return or exchange, firstly ring us on 0364 232853 or email , quote us your order or invoice number, and we will then give you detail instructions depending on the reason for return. All returns will be sent back to us via Australia Post, so pack the item up along with a copy of your original invoice (or a note stating reason for return & order number), address as instructed, and take into your local Post Office.

Shipping for returns?
If the item on the order is faulty, we will certainly pay the shipping for the item to returned or exchanged. For swapping incorrectly order items, you will need to pay the postage for the returned item, but we will pay the shipping on getting the replacement to you.

Credit for returns?
If a refund is required, the money will be returned back to your credit card or Paypal account once the item is received back. 

Instore return option?
If in Tasmania, returns can be brought into our Distribution Warehouse for exchange or refund at 146 Don Road, Devonport Tas 7310. Please ring 0364 232853 ahead of time to arrange.

Packing materials?
All exchange items must include their original packaging were practical.